Utilização da simulação como ferramenta de auxílio a tomada de decisão organizacional e produtiva de uma nova empresa no ramo da manutenção automotiva

Abstract

The present work aimed to apply the theory of Operational Research and Computational Simulation to propose a report that evaluated the productivity of a new business in the branch of Automotive Maintenance, where a mechanical workshop will be installed in the city of Resende - RJ. As for the methodology and the development of a flowchart that describes the productive process of a workshop, data and restrictions were collected from the requirements and experience of the future owner of this workshop, who has already held positions in the automotive sector during his professional life. Using the ARENA software, it was possible to analyze the first data and results generated after the simulation. In it was seen that the productivity of services in relation to demand were not arranged in the same proportion, where the meeting of demand presented an unpleasant level, since the production capacity was able to meet a greater number of customers when simulations were performed in search of this improvement. Thus, a service model identical to the initial model was proposed, within the same period of time and without the need to hire new employees, but that could still achieve a better number of services, and that would reduce the dismissal of customers due to the inability to provide the services, due to the reduced physical space that the workshop would initially have available. Such analysis generates a basis for planning and process control, that through the use of simulation software, decision making is done in a way that agrees with the wishes, demands and requirements of the individual who uses this application.