Estudo de caso: a importância do treinamento na redução de defeitos em uma fábrica automotiva

Abstract

Aiming to maintain global market competitiveness and the quality of production processes, the automotive sector has made significant investments in production methods that ensure the quality of manufactured vehicles. In this context, investing in employee training and development has emerged as a fundamental strategy to achieve these objectives. This study sought to investigate how the implementation of a dedicated training and development space for employees at an automotive company located in the industrial region of Resende, Rio de Janeiro, contributed to improving vehicle quality, reducing defects and production costs, while also promoting employee engagement and well-being. The research was conducted through the analysis of two distinct indicators: the quality indicator and the cost indicator, complemented by an opinion survey applied to production employees. The implementation of quality management systems has been essential to ensure that each vehicle meets the highest quality standards. A Training Center was developed to equip operators with the necessary skills and knowledge for efficient and high-quality production, minimizing errors and production costs. The study includes a quantitative analysis of the quality and cost indicators before and after the implementation of this dedicated space. Preliminary results indicate a significant reduction of 30.6% in the number of defects and a 29.2% reduction in repair costs. Additionally, an opinion survey conducted with the organization's employees revealed that the training increased employee confidence and satisfaction.